Shipping Policy

SHIPPING POLICY

Our shipping is handled by our UK and international delivery partners, and all postage fees directly cover our partner's services.

ORDERING AND DISPATCH TIMES

Forager Provisions LTD will fulfil orders within 24/48hr’s before shipping and orders are not confirmed until ‘Fulfilled’. A dispatched order does not mean its been dealt with immediately by our delivery partners so please order in advance to avoid any late deliveries. Our main dispatch days are Mondays (excluding bank holidays) ,Wednesdays & Fridays. Forager Provisions LTD’s HQ is not open Saturdays or Sundays, so no orders will be confirmed.

If you need your items fast, please confirm prior to ordering and use special delivery.

From January 2024 ‘FORAGER’ will cancel any orders which are red flagged by Shopify and will not proceed with order (without notice). Please make sure all details are correct prior to confirming your order. You will receive confirmation of cancellation in the event that this occurs.

DELIVERY INFORMATION

We use Royal Mail Special Delivery tracked (1-2 working days), Royal Mail 24 Tracked, or courier services for our UK deliveries, depending on the order, size of the items and which method the customer has chosen at checkout. Once orders are dispatched you will receive an email stating your order is on its way and if you have chosen a faster service your tracking details will be added to your order in your account.

Please note that our UK postage options are trackable services (For Forager Provisions), however this doesn’t update like courier delivery. The parcel number you receive may not be trackable until a day or two after dispatch. Please also note that our free delivery has no insurance, so if the parcel is lost you will not receive the amount of compensation to the value of your order. We only recommend using the free delivery option or non trackable services for smaller orders.

Our shipping depends on our delivery partners, such as Royal Mail. In rare cases such as very large orders, a shipping partner may not be able to deliver. If this is the case, we will get in touch to confirm alternative shipping methods and postage rate. If you are planning to make a large order, please get in touch.

LOST PARCELS

If your parcel doesn’t turn up in the allocated time frame, Forager Provisions LTD will work with the parcel company to obtain compensation (if an insured parcel method was used). Lost parcels are confirmed lost after 14 working days, the customer must wait for this period to elapse before compensation can begin, no refunds will be given until compensation is confirmed. We strongly suggest using the courier postage option for larger value orders.

UK DELIVERY (EXCLUDES REPUBLIC OF IRELAND):

For orders of £60 or more, UK delivery is free of charge. Please use the 24hr or special delivery services if you want your items quicker. If a courier if preferred or needed, please contact us for rates.

Order value	Shipping type	Shipping cost	Cover
Orders over £60	UK Tracked 48hr	Free	Dispatch up to next working day from Monday-Friday. 2-3 working days delivery from dispatch date. Tracking available during end of transit.
Any order value	UK Tracked 48hr	£3.99	Dispatch up to next working day from Monday-Friday. 2-3 working days delivery from dispatch date. Tracking available during end of transit.
Any order value	UK Tracked 24hr	£5.95	Dispatch up to next working day from Monday-Friday. Tracking available during end of transit, compensation of £150 or less.
Any order value	UK Special Delivery	£9.99	Dispatch up to next working day from Monday-Friday. 24hr delivery, Trackable, Fully Insured. £250 or less.

WORLDWIDE DELIVERY NEWS (Updated 11/6/24)

Forager Provisions Ltd Is currently confirming International shipping for many markets. As of the 11/6/24 European shipping has commenced. Other regions in international shipping will start soon, please follow our instagram (@forager_provisions) for all international shipping news. When shipping starts please read below for all rules and regulations.

Please note, we will update you immediately with any issues with Royal Mail delivery Or the Courier we have used as periodically they do not ship Internationally.
Since January 2021, customers in the EU will have to pay extra customs/charges to receive their parcels from us. Please be aware that delays are expected due to Brexit & Strikes. We will not accept ‘not accepted’ parcels returned back due to unpaid fees, as these custom charges are beyond our control.
For a faster delivery and more peace of mind we suggest using a courier service. If this service isn’t listed for your country please email us at: hello@forager-provisions.com before making the purchase, this service provides higher compensation if your parcel is lost during transit and faster but costs vary per country.

EUROPEAN DELIVERY (EU) AS OF 11/6/24 :

For customers purchasing from EU only

Europe - £17.95 . Please choose correct option at checkout.
Weight & Size can affect the cost of postage, the total cost is for a parcel 20KG or below. We will email you if the parcel is more to be paid.
Customs/Duties & other taxes are not included in total price and will have to be paid by the customer on arrival.

JAPAN/CHINA/HONG KONG DELIVERY (NOT LIVE) :

For customers purchasing from Japan/China/Hong Kong only

Japan/China/HK - £29.95. Please choose the correct option at checkout.
Weight & Size can affect the cost of postage. We will email you if the parcel is more to be paid.
Customs/Duties & other taxes will have to be paid by the customer on arrival.

AMERICA/CANADIAN DELIVERY (NOT LIVE) :

For customers purchasing from the Americas only

Canada - £19.95. Please choose correct option at checkout.
USA - £19.95. Please choose correct option at checkout.
Weight & Size can effect the cost of postage, postage is for 20KG parcels or below. We will email you if the parcel is more to be paid.
Customs/Duties & other taxes will have to be paid by the customer on arrival.